1. Ready-to-Wear Garments:
- Returns:
- We accept returns on unworn, undamaged, and unaltered ready-to-wear garments within [Number] days of purchase, provided they are in their original condition with all tags attached.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Refunds:
- Refunds will be issued to the original payment method.
- Shipping costs (if applicable) are non-refundable unless the return is due to our error.
- Exchanges:
- Exchanges for a different size or colour may be available, subject to stock availability.
2. Tailored Garments:
- Tailored garments are custom-made.
- Due to the personalised nature of tailored garments, we are unable to offer returns or refunds on items that have been altered or custom-made to your specific measurements.
- We take great care to ensure accurate measurements and fittings. However, minor alterations may be necessary after the initial fitting.
- Alteration Guarantee:
- We guarantee our workmanship and will make necessary adjustments to ensure a proper fit.
- If there is a fault in the garment caused by our tailoring, we will repair or remake the garment at no additional cost.
- Faulty Materials/Workmanship:
- In the unlikely event of a fault in the materials or workmanship of a tailored garment, please contact us within [Number] days of receiving the item to arrange for a repair or replacement.
3. General Provisions:
- Inspection:
- All returned items will be inspected upon receipt. We reserve the right to refuse returns that do not meet our policy requirements.
- Communication:
- Please contact us before returning any item to obtain a return authorisation.
- Exceptions:
- Certain items, such as intimate apparel or items marked as “final sale,” may not be eligible for return.
- Legal Rights:
- This policy does not affect your statutory rights.
4. Contact Us:
- For any questions or concerns regarding our returns and refunds policy, please contact us at:
- Toffa clothes
- 4-6 Crown Street, Ipswich, IP1 3LD, United Kingdom
- +44 7581 306234
- contact@toffaclothes.co.uk